Frequently Asked Questions

What is an escape room?
The ClueMasters escape rooms are interactive, live games. When you visit, your group will work together to discover clues, solve puzzles, and crack codes to beat the game.

Do you lock us inside?
No. We close your group in the room, but you’re not actually locked in. You can leave the room whenever you need to.

How much time do we have?
You have one hour to complete the escape room. We ask that you arrive at least 15 minutes early to get directions and prepare. Because games can be scheduled back-to-back, we cannot guarantee extra time if you don’t complete the room within one hour.

What if we don’t finish in time?
We want you to win the game. But if you don’t quite make it, we can walk you through the solution before you leave. Or you can come back and try again!

What if we finish in under an hour?
Congrats! You’re awesome! But really, if you finish early, you’re just finished early. You don’t get to go into another room to use the rest of your hour. We keep a leader board of top finishers in the lobby, so finishing fast can land you a top spot.

Are the rooms scary?
No. Our rooms are exciting, not frightening. The excitement comes from the one-hour time limit and the tension of solving the puzzles, not from anything gory or creepy. Our rooms are designed to be fun and challenging without being scary in nature.

How old do you have to be to participate?
While we are kid-friendly, our puzzles are designed to provide a fun challenge for adults. We allow ages 15 and up in our rooms. You can bring infants and strollers, but please note that our rooms are not childproof or suitable for small children. Players under 15 must be accompanied by an adult.

We’ve never done an escape room. Any tips?
Our games are designed to be intuitive. Check everything- you never know where you’ll find a clue! Once you’ve used something, set it aside in a discard pile. Wear comfortable clothing as you’ll likely be sitting or standing during the game. Make sure you communicate – tell your team if you are figuring out a clue or if you need help.

Can we take photos in the rooms?
We work hard to create unique, one-of-a-kind escape rooms at ClueMasters. Because of this, we kindly ask that you don’t take any photos inside of our rooms. We are happy to take a group photo for you outside of the game area.

Is the space wheelchair user accessible?
ClueMasters is accessible. However, each game may have a different set of challenges. Contact us for more information on which room would be best for you

How many people can play in an escape room?
While each room is different, most of our escape rooms accommodate 2 to 6 players. Our games are private, which means you only play with people from your group.

Can I use my phone/tablet/device during the game?
For the sake of being challenged, we ask that players go tech-free and do not use devices during the game.

Can we ask for hints?
Yes! We want you to finish the game, so if you’re stuck, just ask to get a clue. Just remember, asking for a clue will disqualify you from appearing on the leaderboard.

Can we play multiple times?
Yes. If you want to replay the same game, note that the puzzles and clues won’t change in that particular room. However, we do have multiple rooms, so you can return and give each room a try. If you want to come back with a new group of friends, don’t give everything away. Nobody likes a spoiler.

What is your cancellation policy?
All bookings are non-refundable. We don’t reimburse for cancellations, no-shows, or late arrivals. To make sure your experience is fun and positive, we ask that you arrive 15 minutes prior to your appointment time.

Is there a place to keep my stuff while I play?
Yes, each room has a designated locker for you to store your stuff while you play. You’ll lock the compartment and keep the key with you while you play.

What do I need to know to be able to play?
No specialized knowledge is required to participate at ClueMasters. The main skills you’ll need are fluency in English, observation, simple logic, and good communication.

Are there any physical challenges?
Nope. No climbing, crawling, or physical demands in our games. No super human strength, either. All props and puzzles are designed to be reused, so we ask that you use them gently. You won’t have to smash open anything or break anything on purpose.

How do I book an escape room?
Click here to book online. If you need special assistance or would like to book multiple rooms for a team building session, send us an email or call us at 479-274-0700.

What are your hours?
Thursday : 4:00 PM – 10:00 PM
Friday: 4:00 PM – 11:00 PM
Saturday: 3:00 PM – 11:00 PM

Where is ClueMasters located?
Brunwick Place
115 North 10th Street, Suite A
Fort Smith, AR 72901

How can I contact ClueMasters?
Email bookings@cluemasters.com, message our Facebook page, or call us at 479-274-0700.